At Sailing Live, we value your privacy and are committed to ensuring the security of your personal data. Whether you use our online yacht booking system on our website or through our partners' platforms and social media, we prioritize transparency and clarity in our data processing practices. Below, we outline how we collect, use, and protect your personal information. Please note that our Privacy Statement may be updated periodically. We encourage you to visit this page regularly to stay informed about any changes. If any modifications to the Privacy Statement, such as those required by GDPR, will affect you, we will notify you in advance. If you disagree with our Privacy Statement, we recommend discontinuing the use of our services. However, if you agree, we look forward to sailing together.
To ensure a seamless experience for your yacht booking, we collect standard information such as your name, preferred contact details, and other relevant details pertaining to your holiday plans. For instance, we may ask for your arrival time at the marina to ensure the boat is prepared for your arrival. Additionally, we may request reviews from you to assist other guests in finding their ideal sailing experiences. These reviews may include your name and the content you provide. Moreover, we collect information from the device you use to access our services, such as your IP address, currency preferences, browser type, and language settings. These details help us customize our website to enhance your browsing experience. Depending on your reservation, we may require additional information, including your address, telephone number, payment details, date of birth, and the names of individuals accompanying you on your sailing trip. Please ensure that your fellow travelers are aware of this requirement. We may also receive information about you from third parties, including our partners, with whom you may be in contact. Our services may be integrated with other travel partners, ensuring availability of the yacht booking system worldwide.
Our primary objective is to provide you with a perfect and stress-free holiday experience. Therefore, we collect your information to understand how we can best communicate with you and assist in planning your holiday effectively. For instance, we may request a crew list to expedite your check-in process at the marina, eliminating unnecessary queues. We may also collect your data to determine your preferred language and the most suitable means of communication. Additionally, we utilize this information for marketing purposes, ensuring that our content remains relevant to your interests and providing updates on the best sailing deals available. You may receive communications from us, such as fresh blog posts or vouchers for your future vacations. Prior to your departure, we may send you tips on places to visit or avoid, as well as essential information about your upcoming trip, such as marina details. You can unsubscribe from our newsletter at any time using the link provided in the email. If the unsubscribe option is unavailable, please feel free to contact us directly at sailing-live@sailing-live.com. We may share your information with relevant third parties for purposes related to processing your yacht reservation, facilitating your sailing holiday, or verifying the accuracy of the provided data (e.g., email address). All third-party service providers are bound by confidentiality agreements and are prohibited from using your personal data for any purposes other than those instructed by us. When making a reservation on a partner's website, we recommend reviewing their privacy notice to understand how they handle your personal information. If you use a credit card to make your reservation, we may need to share certain reservation details with the payment service provider and the relevant financial institution to process the payment. In specific cases, we may be obligated to disclose personal data to competent authorities or law enforcement agencies in compliance with legal requirements. This may be necessary for the prevention, detection, or prosecution of criminal acts, fraud, or as otherwise legally mandated. We may also disclose personal data to competent authorities to protect and defend our rights or the rights of our business partners. We never sell or rent your data to any third parties.
Sailing Live.com, a.s., is responsible for the processing of personal data as described in this Privacy Statement. We are a private limited liability company incorporated under the laws of the United Arab Emirates. To safeguard your personal data, we refrain from printing or storing it offline. All data is encrypted on our servers, and access is restricted to a limited number of authorized personnel. We employ appropriate business systems and procedures to protect and secure the personal information you provide. Furthermore, we implement security measures, both technical and physical, to restrict access to and usage of personal data on our servers. Only authorized personnel are granted access to personal data during the course of their work.
If you wish to obtain an overview of your personal data, you can request it by emailing sailing-live@sailing-live.com. You can also inform us of any changes to your personal data or request corrections to the information we hold about you. Additionally, you may have the option to make such changes directly through your personal account. You have the right to review the personal data we hold about you at any time. To access or delete your personal data, you can either manage your user account or contact us via email at sailing-live@sailing-live.com.
For our partners, we provide an online system that securely stores information. We only disclose the necessary details to ensure the smooth management of your sailing holiday. For example, when sailing authorities require verification of your sailing license, we facilitate this process. We retain your personal data for as long as we deem necessary to enable you to use our services, provide our services to you (including maintaining your online user account), comply with applicable laws, resolve disputes, and conduct our business operations effectively. All personal data we retain is subject to this Privacy Statement. If you have questions about specific retention periods for certain types of personal data we process about you, please contact us at sailing-live@sailing-live.com.
When using our online services, cookies and other tracking technologies may be employed for various purposes. These technologies are utilized either directly by us or by our business partners, including third-party service providers and advertisers we collaborate with. If you wish to learn more about cookies, their usage, and your choices, please refer to the information provided below.
A cookie is a small amount of data that is placed in your computer's browser or on your mobile device. First-party cookies are served by the entity operating the domain you are visiting, making Sailing Live cookies "first-party cookies." Third-party cookies, on the other hand, are served by entities other than Sailing Live when allowed to do so through our websites. Cookies can be categorized as session cookies or permanent cookies. Session cookies exist until you close your browser, while permanent cookies have a longer lifespan and are not automatically deleted upon browser closure. In addition to cookies, other tracking technologies similar to cookies may be employed, such as web beacons (also known as pixel tags, web bugs, or GIFs), tracking URLs, or software development kits (SDKs). Web beacons are tiny graphic images, typically one pixel in size, that can be delivered to your computer as part of a web page request, advertisement, or HTML email message. Pixels can retrieve information from your device, such as device type, operating system, IP address, and visit time. They are also used to serve and read cookies in your browser. Tracking URLs help us understand which referring websites are used to access Sailing Live websites or apps. SDKs are small pieces of code included in apps that function similarly to cookies and web beacons. Collectively, these technologies are referred to as "cookies" in this Cookie Statement.
Cookies serve various purposes. They enable you to be recognized as the same user across different pages of a website. The information collected through cookies includes IP address, device ID, viewed pages, browser type, browsing information, operating system, internet service provider, timestamp, response to advertisements, referring URL, and features used. Technical cookies are utilized to ensure the proper functioning of our website, while functional cookies remember your language preferences and commonly used filters. These cookies are necessary to provide you with the optimal user experience. Analytics cookies help us gain insights into how visitors interact with Sailing Live. They assist us in identifying what works and what can be improved on our websites. Analytics cookies collect information about viewed web pages, referring/exit pages, opened emails, and more. We also employ analytics cookies as part of our online advertising campaigns to understand user interactions after viewing an online advertisement. Commercial cookies, including third-party cookies and our own, are used to display personalized advertisements on our websites and other platforms. This practice, known as "retargeting," relies on browsing activities such as destination searches and viewed yachts. In case you have any questions or need further clarification regarding our Privacy Statement or Cookies Statement, please feel free to contact us at sailing-live@sailing-live.com.